LeMark Training & Development
(Pretoria)

Website: www.lemark.co.za   

Your Training needs,our priority.

As one of South Africa's leading facilitators in the arena of Training and Development of the Public and Private Sector, LeMark Training and Development is best positioned to support the country's commitment to empower and educate South Africans and Africa. Fields of training include: Management, Office Administration, Business Writing Skills, Logistical Mngt, Life Skills training, Records Management, Communication Skills Programmes, Labour & Law.

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LeMark Training & Development in Pretoria offers:

Presentation and Public Speaking Skills

 
NQF 4, 4 Credits (US: 242839; US: 242840)20-22 February 2012Next Dates: 17-19 July 2012; 2-4 October 2012 Venue: Protea Hotel Capital, Pretoria.The fear of public speaking is irrational, because public speaking does not threaten life and limb. Yet many people are terrified of speaking in front of a group and will do almost anything to avoid it.” Good leaders need good communication skills to be effective in presenting and public speaking. This course will help you conquer your fears and build your confidence.Programme Outcomes:By the end of the three-day Presentation and Public Speaking skills programme, you will be able to:•Identify your presentation strengths and areas for improvement•Use open body language to communicate your message•Project your voice clearly with effective pitch and pace•Articulate words correctly•Prepare presentation content that is in line with the presentation’s purpose and audience profile•Identifying and describing sources of information.•Collecting, analysing and interpreting information for an effective presentationCertification: After the successful completion of this skills programme and assessment of the portfolio of evidence (PoE), learners will receive a letter of competence. Alternatively learners will receive a LeMark certificate of Attendence.Re-submissions: When a learner is found Not Yet Competent, they will be given one chance to re-submit, they will have 36 days (weekends & holidays included) to complete their PoE/Assignment. Should they not meet this deadline or if they are found Not Competent for the second time they will have to book, pay and attend the programme/course at their own expense.Rate: R 3 995.00 per person (Inc VAT lunch, refreshments & study material)Venue: Protea Hotel Capital, Pretoria. Reference Number: Please use your invoice numberCancellation Date: 7 working Days before course starts HOW TO BOOK: Complete a registration form and fax it back to (012) 654 8193.

Strategic Management

 
Date: 12-14 March 2012 1-3 Oct 2012 Venue: Protea Capital Hotel, PretoriaStrategic management is a process of continuous and repeated efforts to keep an organisation matched to the challenges of its environment. The South African public sector environment is in a constant state of change, requiring that strategic planning processes be repeated at least annually. Strategic management is designed to provide a department with the ability to act systematically and in a critical manner to create excellence in the future. Departments successful in this endeavour invariably achieve their success through mundane execution of the plans, operations, policies, and procedures. They monitor their progress constantly and continually readjust their actions to the environment as it shifts over time. Strategic management focuses on results – service delivery. The mindset of a department must be on achieving success and creating future excellence. Increasingly statutory imperatives such as National Treasury Regulations (2001) requires that government institution develop strategic plans and to integrate them into the budget process. This practical, competency-based 3-day course in Strategic Management was to capacitate public managers to plan strategically and to direct all resources towards the attainment of strategic objectives.

Supply Chain& Asset Management

 
Next Event-27-2 March 2012and 14-17 May 2012,Protea Capital Hotel Pretoria.According to the Public Financed Management Act, Treasury Regulations and the Framework for Supply Chain Management (SCM) issued by National Treasury your Department is required to implement best practice procurement initiatives that are fair and transparent. This requires stringent accountability that ensures uniformity in the SCM process. In order for you to successfully achieve an efficient and effective procurement process in your department, you need to understand the key provisions that govern your areas of responsibility and administrative accountability. SCM must be seen as a total integration of the public procurement of goods and services from strategic planning process to the final utilisation or disposal of the goods and services. All public managers are involved in the process to a greater or lesser extent. It is not just the responsibility and function of the SCM Unit of your department.

Effective Public Service Delivery

 
3-Day University Short Course on: Effective Public Service Delivery (based on the Batho Pele Principles) (NQF Level 5, 4 Credits)5-7 December 2011 A fresh approach is needed: an approach which puts pressure on systems, procedures, attitudes and behaviour within the Public Service and reorients them in the customerâ??s favour. It involves creating a framework for the delivery of public and municipal services which puts customers first and enables them to hold public and municipal servants to account for the service they receive. Such a framework should free up the energy and commitment of public servants to introduce more customer-focused ways of working.â??Course Rate: R 3995 per person (Inc VAT, lunch, refreshments, study material) Venue: Protea Capital hotel, Pretoria Reference Number: Please use your invoice numberPlease note the following: Admission conditions and cancellation policy applies. For full details contact LEMARK Training & Development (Pty) Ltd or visit our web site: www.lemark.co.za. LeMark Training & Development reserves the right to postpone or cancel skills programmes or courses should the number of bookings not justify the presentation of the event.

Business Writing Skills

 
BUSINESS WRITING SKILLS(NQF level 4, 5 Credits â?? Aligned to US: 12153) Dates:23-25 Feb 2012,7-9 May 2012,10-12 Sept 2012 and 3-5 Dec 2012A great course for anyone who wishes to master the art of creating dynamic business letters, professional business documents and submissions on a professional level. This course is wonderful training for persons who wish to advance their writing skills to the level of perfection. As English has become the main business language in South Africa, it is important for employees to develop a sound ability to write in English. This involves a basic understanding or revision of the rules of grammar, spelling and punctuation as well as the various types of business communication.The programme is experiential and allows participants to spend as much time as possible on writing and editing.Rate: R 3 995.00 per person (Inc VAT, lunch, refreshments & study material)Venue: Protea Hotel Capital, PretoriaReference Number: Please use your invoice numberClosing date: One working day before course starts.Cancellation date: Seven Working Days before course starts.Please note the following:â?¢Admission conditions and cancellation policy applies. For full details contact LEMARK Training & Development (Pty) Ltd or visit our web site: www.lemark.co.za â?¢LeMark Training & Development reserves the right to postpone or cancel skills programmes or courses should the number of bookings not justify the presentation of the event.

Event Management

 
TWO-DAY SKILLS PROGRAMME ON:EVENT MANAGEMENT(NQF Level 4, 5 Credits � Aligned to US: 115214)2-3 February 2012 Next Dates 14-15 May 2012; 8-9 October 2012 Venue: Protea Capital Hotel, PretoriaRate: R 3485.00 per person (Inc VAT lunch, refreshments & study material)Venue: Protea Hotel Capital, Pretoria. Reference Number: Please use your invoice number

Project Management

 
4-DAY UNIVERSITY SHORT COURSE ON: PUBLIC SECTOR PROJECT MANAGEMENT NQF Level 5 â�� 12 Credits, (US: 243824 & 243812) 6-9 Feb 2012 16-18 April 2012;18-21 June 2012; 21-24 August 2012 5-8 November 2012 Venue: Protea Capital Hotel, PretoriaProject Management is a highly effective management tool to ensure that all services and products are delivered within time, budget and quality specifications to the satisfaction of the client. Increasingly it is an application perceived by public institutions to be an answer to complex delivery systems and processes.WHO SHOULD ATTEND? Public sector programme and project managers, implementers of departmental policies and programmes, municipal officials, public officials participating in project activitiesRate: R 5 950.00 per person (Inc VAT lunch, refreshments & study material)Venue: Protea Hotel Capital, Pretoria. Reference Number: Please use your invoice numberPLEASE NOTE: Learners are expected to work through the study manual before attending the course. Therefore the study material will be hand delivered/couriered to learners who will register two weeks before the start of the course. Learners registering (to attend this course) after 2 weeks before the course) will be responsible to collect their own study material from the LeMark offices. It is also your responsibility as learner to ensure that you bring your file with you, to the course – no extra files will be available.

Proffesional Business Communication Skills

 
Professional Business Communication Skills for the Executive Secretary and Personal Assistant (NQF Level 4, 6 Credits, US :110021)21-23 November 2011It has been said that a manager is only effective as his/her P/A allows him or her to be. While perhaps a extreme, the value of an excellent executive secretary goes unquestioned. In order to make optimum use of their time and deliver exceptional results themselves, an assistant who is competent, efficient and presentable is a must have for any organisation. In order to assist PAâ??s and Executive secretaryâ??s to develop the skills necessary to LeMark Training & Development is offering a course on Proffessional Business Communication skills for the Executive Secretary and Personal Assistant.Rate: R 3 850.00 (Inc VAT, lunch, refreshments & study material)Venue: Protea Hotel Capital, Pretoria. (08:00 for 08:30â??16:30)Reference Number: Please use your invoice numberClosing date for registration: 18 November 2011 Cancellation Date: 14 November 2011Please note:â?¢Admission conditions and cancellation policy applies. For full details contact LEMARK Training & Development Pty (Ltd) or visit our web site: www.lemark.co.za â?¢LeMark Training & Development reserves the right to postpone or cancel SCHEDULED skills programmes or courses should the number of bookings not justify the presentation of the event.

Time Management

 
ONE - DAY SKILLS PROGRAMME ON: TIME MANAGEMENT, (NQF level 5, 4 Credits, US: 15234) 17 November 2011This learning programme will help people learn to manage their time more effectively. As a result productivity will improve, people will feel more motivated and stress levels will be reduced.Operating in a world of ever increasing demand we need to build the necessary capacity to sustain high performance. In order to cope with this demand we have become very creative in developing different ways of managing our time. Personal time management skills are essential skills for effective people. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. If you use these skills well, then you will be able to function exceptionally well, even under intense pressure. Effective time and energy management enables you to beat the intense stress of work overload. What should be kept in mind though is that energy is the fundamental currency of high performance. Every thought, action and feeling has an energy consequence. Energy is the most important individual and organisational resource. To be fully engaged we need to be physically energised, emotionally connected, mentally focused and spiritually aligned. Full engagement is the consequence of the skilful management in all dimensions and is essential to real successful time management.Course Rate: R1 999.00per person (Inc VAT, lunch, refreshments, study material) Venue: Protea Hotel Capital, Pretoria Reference Number: Please use your invoice numberClosing date for registration: Last working day before programme start. Cancellation Date: 7 Working days before programme start.

Office Management

 
OFFICE MANAGEMENT (NQF Level 5, 4 Credits) 5-7 March 2012 Next Dates: 23-25 April 2012; 14-16 May 2012; 13-15 June 201210-12 July 2012; 1-3 August 2012; 17-19 September 201210-12 October 2012; 19-21 November 2012 Venue: Protea Capital Hotel PretoriaThis course was specifically developed for employees working in an office and administration environment. The course offers �must-have� skills necessary for optimising your office and management capacity. A competence can be defined as the �behaviors people need to display in order to perform effectively� (Salaman 1995:33). Clearly competencies and skills inhabit the same ground, but the two are not the same. The term skills refer to the qualities and abilities of the individual. Competencies, on the other hand, focus not on the individual, but on the activity. All competence systems are, therefore, based upon explicit behavioral or outcome based statements. Course Rate: R 3 995.00 per person (Inc VAT, lunch, refreshments, study material) Venue:Protea Hotel Capital, Pretoria Reference Number: Please use your invoice number Closing date for registration: One Working Day before course startsCancellation Date: 7 Working Days before Course startsHOW TO BOOK: Contact us for no obligation quotation for in-house training or complete a registration form and fax it back to (012) 654 8193

Electronic-Records Management

 
2-DAY UNIVERSITY SHORT COURSE ON:ELECTRONIC (E-) RECORDS MANAGEMENT(NQF Level 5, 7 Credits) US: 252027, 252024 & 110003 16-17 Feb 2012Next Dates: 24-25 May 2012; 16-17 August 2012; 22-23 Nov 2012 Venue: Morning Star Hotel OR Premier Hotel, Pretoria (To be confirmed)This 2-day course will provide students with theoretical and practical experience in identifying, retrieving, preserving and conserving information in an electronic record management environment. It explores record management in relation to the business needs of all types of organizations, whether in the public or private sector, embracing all records, but with a particular emphasis on electronic records. OUTCOMES: After successful completion of this short course, the participants should be able to:demonstrate an understanding of the basic concepts;demonstrate an understanding of the common concerns that have to be addressed as far as electronic records are concerned;demonstrate an understanding of the physical storage and handling of electronic records;demonstrate an understanding of hard copy versus electronic records;demonstrate an understanding of the legal matters involved and the international standards that should be adhered to;demonstrate an understanding of the role of the records manager, the IT department and senior management in electronic records management;demonstrate an understanding of the concept “document management” versus “records management”;Minimum Entry Requirements: Please note that the minimum entry requirement for this course is Matric (Grade 12). Students attending this course will be required to provide certified copies of their Identity Document and Matric Certificate. The attendance of a Records Management NQF 5 level short course is also required.Course Rate: R4 945.00 per person (Inc VAT, lunch, refreshments, study material). Venue: Ubuntu Conference Centre, Highveld, CenturionReference Number: Please use your invoice numberClosing date for registration: Last working day before the commencement of the course.Cancellation Date: 7 Working days before the commencement of the course.

Records Management

 
3-DAY UNIVERSITY SHORT COURSE IN: RECORDS MANAGEMENT (NQF Level 5, 11 Credits) (Based on Us: 115855, 117494 & 14339) 13-15 February 2012 Next Dates: 21-23 May 2012; 13-15 August 2012; 19-21 November 2012 Venue: Morning Star Hotel OR Premier Hotel, Pretoria (To be confirmed)Record Management provides an understanding of basic record management principles and how they affect daily work. This course explores the techniques and protocols that govern the life cycle of a record, including concepts of adequate and proper documentation, disposition, and where to go for help. It discusses how managing records and information supports the work and improves staff effectiveness. Who should attend? - This course is aimed mainly at: Records managers, Work-study officials, Business analysts, archivists, Information managers and System administrators.COURSE CONTENTS:LEGAL OBLIGATIONSCHARACTERISTICS OF RECORDSRECORDS MANAGEMENT RECORDS MANAGEMENT POLICYDUTIES AND RESPONSIBILITIES OF RECORD MANAGERSELECTRONIC RECORDS MANAGEMENTTYPES OF RECORDSREGISTRY PROCEDURESRECORDKEEPING SYSTEMSUNDERSTANDING APPRAISAL, RETENTION AND DISPOSALFILE PLANRECORD CONTROL SCHEDULECertification:Successful students will receive a certificate of competence accredited by the Potchefstroom Business School (PBS), North West University (Potchefstroom Campus). Students who are found not yet competent will be allowed to hand in one re-submission. (Terms & Conditions Apply). Alternatively learners will receive a LeMark Letter of Attendance.Re-submissions: When a student is granted a re-submission they will have 36 days (weekends & holidays included) to complete their PoE/Assignment. Should they not meet this deadline, they will have to book, pay and attend the programme/course at their own expense. Should they yet again be found to be Not Yet Competent (NYC) – the policy prescribes that the student will have to re-register for the course.Course Rate: R 5 750.00 per person (Inc VAT, lunch, refreshments, study material) Venue: Ubuntu Conferencing: High Veld Techno Park, CenturionReference Number: Please use your invoice numberClosing date for registration: Last working days before the course startCancellation Date: Seven (7) working days before the course startCertification:Successful students will receive a certificate of competence accredited by the Potchefstroom Business School (PBS), North West University (Potchefstroom Campus). Students who are found not yet competent will be allowed to hand in one re-submission. (Terms & Conditions Apply). Alternatively learners will receive a LeMark Letter of Attendance.Re-submissions: When a student is granted a re-submission they will have 36 days (weekends & holidays included) to complete their PoE/Assignment. Should they not meet this deadline, they will have to book, pay and attend the programme/course at their own expense. Should they yet again be found to be Not Yet Competent (NYC) – the policy prescribes that the student will have to re-register for the course.Course Rate: R 5 750.00 per person (Inc VAT, lunch, refreshments, study material) Venue: Ubuntu Conferencing: High Veld Techno Park, CenturionReference Number: Please use your invoice numberClosing date for registration: Last working days before the course startCancellation Date: Seven (7) working days before the course start

Telephone Skills & Front Desk Operations

 
Telephone Skills & Front Line Operations(NQF LEVEL 2, 4 CREDITS - US: 14348 & US: 14338)7-8 NovemberNext course will take place on:8-9 December 2011This telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence.PROGRAMME OUTCOMES:After completing this programme, learners will be able to:Employ effective telephone etiquette;Answering the telephone according to organizational standards;Processing incoming and outgoing calls according to organizational standards;Greeting clients in a professional way; For full details contact LEMARK Training & Development Pty (Ltd) or visit our web site: www.lemark.co.za LeMark Training & Development reserves the right to postpone or cancel SCHEDULED skills programmes or courses should the number of bookings not justify the presentation of the event.

Report Writing

 
TWO-DAY SKILLS PROGRAMME ON:REPORT WRITING(NQF LEVEL 4, 6 CREDITS, Aligned to US: 110023)2-3 November 2011 To achieve in the business world you have to be able to write well. Report writing is central to decision making. Report writing is a source of informing and persuading people. Reports provide clear and focused information based on information researched. This course will equip you with the skills to write powerful, effective reports. PROGRAMME OUTCOMES:By the end of the two-day skills programme, learners will be able to:�Define reports and describe the characteristics and features of a good report �Identify different types of reports and reflect on particular styles of writing reports�Determine the purpose of reports and identify the type of report requested�Investigate sources and analyse data to compile a report�Create report outlines / templates using different report structures �Apply correct grammar and writing conventions in composing reports�Refine reports through the process of drafting and editing and using a report writing checklist�Distribute reports to readers and use recommendations to amend the report if necessaryWHO SHOULD ATTEND?Personal Assistants, administrators and office-based supervisors - those who are looking to produce accurate and professional business reports with confidence.Rate: R 2 990.00 per person (Inc VAT, lunch, refreshments & study material)Venue: Protea Hotel Capital, PretoriaReference Number: Please use your invoice numberClosing date for registration: Last Working Day before the Programme Starts.Cancellation date: 7 Working Days Before the Programme Starts.Please note the following:�Admission conditions and cancellation policy applies. For full details contact LEMARK TRAINING & DEVELOPMENT (Pty)Ltd or visit our web site: www.lemark.co.za�LeMark Training & Development reserves the right to postpone or cancel skills programmes or courses should the number of bookings not justify the presentation of the event.

Minute Taking

 
Two Day Skills Programme on:MINUTE TAKING (Plan & Prepare Meeting Communications)US Id: 13934 - (NQF Level 3, 4 Credits)31 Oct- 1 Nov 2011OVERVIEW Do you control the meeting or does the meeting control you? Do you know the different types of meetings? Do you know the 7 success factors for meetings? Do you know how to plan your meetings? Minutes must be accurately recorded and must clarify the meeting objectives. It is crucial that they are to-the-point and track the decisions and objectives of the organisation. This skills programme will build your confidence and improve your ability to summarise and select essential points when taking minutes.PROGRAMME OUTCOMES: After completing this programme, learners will be able to:Define a meeting and differentiate between different typesIdentify what constitutes a valid meetingExplain the roles and responsibilities of the secretary and chairperson Discuss the objectives of meetingsCompile notices and agendas of meetings Understand meeting protocol by explaining the concepts: motion, point of order, debate, amendment, voting and resolutionDifferentiate between different types of minutesUse effective listening skills necessary for taking minutes Take accurate minutesUse specific style and format in transcribing minutes of meetings Circulate minutes for approval / adoptionWHO SHOULD ATTEND? Secretaries, Personal Assistants and Administrative Assistants.Rate: R 2 990.00 per person (Inc VAT lunch, refreshments & study material)Venue: Protea Hotel Capital, Pretoria. Reference Number:Please use your invoice numberHOW TO BOOK: Complete a registration form and fax it back to (012) 654 8193.Please note the following:Admission conditions and cancellation policy applies. For full details contact LEMARK TRAINING & DEVELOPMENT (Pty)Ltd or visit our web site: www.lemark.co.za LEMARK TRAINING & DEVELOPMENT reserves the right to postpone or cancel skills programmes or courses should the number of bookings not justify the presentation of the event.

Effective Public Service Delivery

 
3-Day University Short Course on: Effective Public Service Delivery (based on the Batho Pele Principles) (NQF Level 5, 4 Credits)27-29 March 2012,2-4 July 2012,12-14 Nov 2012Too often customers voices penetrate the walls of bureaucracy with difficulty. The lack of information and complex regulations are barriers to customers in dealing with government. All too often it is left to individual citizens to work out for themselves what services are available, and what they are entitled to. Too many government forms are complicated and not designed with the user in mind. Too many letters are written in a stilted, non-personal style which is off-putting to the person who receives it. Finding the right person to speak to - particularly someone who can give friendly, helpful advice - can be very trying, leaving customers feeling helpless, frustrated and uncertain. OUTCOMES: After successful completion of this course, participants should be able to:Appreciate the principles of good governance, ethics, and professionalism in public services;Understand the statutory and regulatory obligations for customer care in service delivery;Compile best practice guidelines for the establishment of Customer Service Centres;Put the Batho Pele principles into practice;Establish a Code of Conduct or a Code of Good Practice for Customer Service;Assess internal and external customer satisfaction;Assist in the implementation of a Service Delivery Improvement Programme;Determine performance indicators and service standards;Ã?Assist in the establishment of Customer Complaints Procedures;Appreciate the importance and role of Information and Communication Technology in front-desk operations.Course Rate: R 4 815.00 per person (Inc VAT, lunch, refreshments, study material) Venue: Protea Capital hotel, Pretoria Reference Number: Please use your invoice numberPlease note the following: Admission conditions and cancellation policy applies. For full details contact LEMARK Training & Development (Pty) Ltd or visit our web site: www.lemark.co.za.